If you are searching for Infinity auto insurance, you will mostly find Kemper Auto. Kemper bought Infinity in 2018 and now sells that business under its own brand. The Infinity insurance companies still issue policies and still show up in state complaint data under their own names, which is how we can review them.
This review is for educational purposes only and is not personalized insurance advice. We are not licensed insurance agents. Coverage, pricing and availability vary by state; your policy documents control.
The Verdict
A mainstream option for drivers who need non-standard auto insurance, with an improving record in California and a weak one in Texas.
| Owner | Kemper Corporation (acquisition completed July 2, 2018) |
| Brand today | Kemper Auto |
| Footprint | 22 states; California 63%, Florida 16%, Texas 11% of 2025 premium revenue |
| Market | Drivers who have had difficulty getting standard or preferred coverage |
| How it sells | Mainly independent agents and brokers, with smaller direct and captive channels |
| California auto complaints, 2025 | 2.6 per 100,000 exposures (Infinity Insurance Company), 18th of 50; median 3.15 |
| Texas auto complaint index, 2025 | 3.06 (Infinity County Mutual; 1.00 is average) |
From Infinity to Kemper Auto
Kemper’s July 2018 filing says it “completed its acquisition of Infinity on July 2, 2018.” Kemper’s 2025 annual report now describes the business this way:
- The Specialty Property & Casualty Insurance segment “conducts business in 22 states under the Kemper Auto brand.”
- It “provides personal automobile insurance to consumers who have had difficulty obtaining standard or preferred risk insurance, usually because of their driving records, claims experience or premium payment history.” It also writes commercial auto for contractors, short-haul delivery and sales and service businesses.
- It distributes “primarily through independent agents and brokers,” with a smaller share through direct-to-consumer and captive channels.
- Kemper is exiting its separate Preferred Insurance business, which it reports as non-core.
Kemper’s list of subsidiaries still includes Infinity Insurance Company, Infinity Auto Insurance Company, Infinity Casualty Insurance Company and several more, plus Infinity County Mutual Insurance Company in Texas, which it marks as a company that “may be deemed to be an affiliate.”
Share of 2025 Specialty P&C premium revenue
Complaint Record
California: Improving, and Now Below the Median
Infinity Insurance Company is the 6th-largest insurer in California’s 2026 auto complaint study by exposures, at about 1.49 million. Its justified complaints fell from 93 in 2023 to 60 in 2024 to 39 in 2025, and its ratio from 5.4 to 4.1 to 2.6 per 100,000.
Infinity Insurance Company vs. the median of the 50 largest auto insurers
That is a meaningful turnaround: in 2023 Infinity was more than twice the median; in 2025 it was better than it. For context, the non-standard insurers at the bottom of the same study ran far higher: Loya Casualty at 17.8, Permanent General at 18.3, Integon Preferred at 21.5. See our full California car insurance complaint ratios.
Texas: Consistently About Three Times Average
Texas tells a different story. Infinity County Mutual Insurance Company had 33 confirmed complaints on 65,556 policies in 2025, a complaint index of 3.06, essentially unchanged from 3.07 (21 complaints on 63,889 policies) in 2024. Among the 67 Texas auto insurers with at least 10,000 policies, that ranks 61st. Other non-standard writers in the same table range from Dairyland County Mutual at 0.41 to Loya at 7.78; see our Texas car insurance complaint index.
Who It Suits
- Drivers who have been turned down or priced out by standard carriers, because of tickets, accidents, a lapse in coverage or payment history. That is the market Kemper says this business serves.
- Californians in particular, where most of its business is and where its complaint record has improved to below the median.
- Drivers who want to buy through an agent or broker.
Compare carefully if you are in Texas, where its complaint index has been about three times the market average two years running. And if your record is clean, compare it with standard-market carriers too; our best car insurance ranking scores six national insurers. Other non-standard insurers we review include Dairyland, National General, Fred Loya and GoAuto. If a court or DMV has ordered proof of coverage, see what SR-22 insurance is.
FAQ
Is Infinity auto insurance still around?
The Infinity companies still exist, but the brand has changed. Kemper completed its acquisition of Infinity Property and Casualty on July 2, 2018, and Kemper’s 2025 annual report says its Specialty Property & Casualty segment conducts business in 22 states under the Kemper Auto brand. Infinity Insurance Company and other Infinity entities remain on Kemper’s list of subsidiaries.
Is Infinity a good insurance company?
It depends on the state. In California, Infinity Insurance Company’s 2025 justified complaint ratio was 2.6 per 100,000 exposures, below the 3.15 median of the 50 largest auto insurers and down from 5.4 in 2023. In Texas, Infinity County Mutual’s 2025 complaint index was 3.06, about three times the market average, on 33 confirmed complaints.
Who is Infinity insurance for?
Kemper’s annual report says the business provides personal auto insurance to consumers who have had difficulty obtaining standard or preferred risk insurance, usually because of their driving records, claims experience or premium payment history.
What states does Kemper Auto (Infinity) operate in?
Kemper’s 2025 annual report says the business operates in 22 states, with California (63%), Florida (16%) and Texas (11%) supplying 90% of 2025 premium revenue. Check Kemper Auto’s site for whether it writes policies in your state.